Free Initial Consultation
Free Initial Consultation
Contact details
Telephone: 07834824745
Email: office@orange-zebra.uk
Privacy Notice
Your privacy is very important to us, and you can be confident that your personal information will be kept safe and secure and will only be used for the purpose it was given to us. Orange Zebra adhere to current data protection legislation, including the General Data Protection Regulation (EU/2016/679) (the GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003
You have a legal right to be informed about how we ‘Orange Zebra’ use any personal information that we hold about you. To comply with this, we provide a ‘privacy notice’ to you where we are processing your personal data.
This Privacy notice for Orange Zebra ( “we”, “us” or “our”) describes how and why we might collect, store, use and/ or share (process) your information when you use our services.
We, Orange Zebra, are the ‘Data Controller’ for the purposes of data protection law. Subcontracted therapists process data following Orange Zebra data protection policy and their HCPC obligations. All therapists are self-employed and contracted to deliver therapy services on behalf of Orange Zebra, they are also individually registered with the ICO.
Who we are
Orange Zebra consists of a small number of HCPC registered therapists offering creative therapies such as art therapy or dramatherapy. Whilst all therapists work on a self-employed contractor basis, they all adhere to Orange Zebra data protection policy. All therapists are individually registered with the ICO
The personal data we hold
We hold some personal information about you to be able to offer therapy services to you/ your child/ a young person in your care.
When you contact us with an enquiry about our therapy services, we will collect information to help satisfy your enquiry. This will include but is not restricted to: your name, email, telephone number, your child’s name, school/college/university attended, home location and a brief reason for your enquiry.
A GP or other health professional or parent might make a referral on behalf of a young person, this will always be made with the young person’s consent and by making contact you are confirming you have obtained consent.
If you decide not to use our services, we will ensure all personal data relating to your initial contact is deleted as soon as possible and within 3 months. If you would like us to delete this information sooner, just let us know. The personal data we collect will never be sold or passed on to another organisation or person.
Personal data that we may collect, use, store and share (when appropriate) about you includes, but is not restricted to:
We may also collect, store and use information about you/ your child/ a child in your care that falls into "special categories" of more sensitive personal data. This may include but is not restricted to:
We may also hold data about you/ your child that we have received from other organisations, including schools and social services if the referral is made via the local authority or via school (with parental consent).
When Orange Zebra receives a referral, the person completing it confirms that they already have the child/young person’s/parental consent. That data will be stored even if we do not go on to work with the referred person. This data will be deleted within three months. If you are not happy, or did not provide consent, please contact : office@orange-zebra.uk
Why we use this data
We use this data to provide therapy services which may include using data to:
Our legal basis for using this data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
Where we get personal information from
We will only collect and use your information when the law allows us to. Most often, we will use your information where:
Some of the reasons listed above for collecting and using your information overlap, and there may be several grounds which mean we can use your data.
Collecting this information
While in most cases the child/young person/parents/carers, must provide the personal information we need to collect, there are some occasions when the young person can choose whether to provide the data. If you are 13 years or above and deemed to be Gillick competent you have the legal right to request that your information is not shared with your parent/carers. https://www.nspcc.org.uk/preventing-abuse/child-protection-system/legal-definition-child-rightslaw/gillick-competency-fraser-guidelines/
How we store this data
We will keep/store personal information about you/your child while you are receiving services via Orange Zebra. A therapist will complete an initial assessment with parent(s)/caregivers to prepare for any therapy services. The information gathered in initial assessment is strictly used ONLY for the purposes of forming therapy recommendations, setting aims, and to provide therapy sessions/services. The assessment information will be shared with the allocated therapist, it will not be stored by the allocated therapist, this information is held securely by Orange Zebra. The information will not be used for any other purposes and will not be shared with any other third party. The data collected in the initial assessment is deleted when we finish working with you. We keep a brief record of attendance for administration purposes which contains no personally identifiable information, we use a client code and save this in an encrypted format. We only keep data that is necessary, where we are required to by law and therefore anything that is deemed ‘not necessary’ is deleted when we finish working with you.
Your therapist will create and store minimal clinical notes, they will store them securely in line with Orange Zebra Data protection policy and in line with their HCPC guidelines and ICO registration. If you want to receive a copy of the information that Orange Zebra hold please contact: office@orange-zebra.uk, or if you would like a copy of your therapists clinical notes please email your therapist directly with your request. If you do not have your therapists contact details, please email: office@orange-zebra.uk and we will send you your therapists contact details to support you with your request. Please be aware that when you sign your consent form you are agreeing to a 'healthy degree of privacy' in regards to your child's therapy sessions.
Data sharing
We do not share personal information about you/your child with anyone outside Orange Zebra without permission from the young person or parents/carers unless the law and our policies allow us to do so. Where it is legally required, or necessary for another reason allowed under data protection law, we may share personal information about you with:
What Cookies Do We Use and What For?
Our Site may place and access certain Cookies on your computer or device. First party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our Site and to provide and improve our services.
All Cookies used by and on Our Site are used in accordance with current English and EU Cookie Law.
Before Cookies are placed on your computer or device you will be shown a message bar at the bottom of your screen requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.
Your rights
How to access personal information we hold about you/your child
You can find out if we hold any personal information about you, and how we use it, by making a ‘subject access request’. If you want to receive a copy of the information that Orange Zebra hold please contact: office@orange-zebra.uk, or if you would like a copy of your therapists clinical notes please email your therapist directly with you request. If you do not have your therapists contact details please email: office@orange-zebra.uk and we will send you your therapists contact details to support you with your request.
Your other rights over your data
Your right of access
You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process.
Your right to rectification
You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies.
Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing
You have the right to ask us to restrict the processing of your information in certain circumstances.
You have other rights over how your personal data is used and kept safe, including the right to:
Complaints
We take any complaints about how we collect and use your personal data very seriously, so please let us know if you think we’ve done something wrong. You can make a complaint at any time by contacting: office@orange-zebra.uk.
You can also complain to the Information Commissioner’s Office in one of the following ways:
Contact us If you have any questions, concerns or would like more information about anything mentioned in this privacy notice, please contact our office at: office@orange-zebra.uk